Service status¶
Wondering if anything's degraded before you file a support ticket? Your organization's Status page gives owners and admins a live health check — no need to wait on us to notice first.
Where to find it¶
Open Status under Organization in the left sidebar. It's visible to owners and admins only.
Reading the page¶
Each row is one service your organization depends on — either a part of the platform itself or one of the integrations you've connected. A colored dot next to the name tells you where things stand right now:
- 🟢 Green — healthy
- 🟡 Yellow — responding slower than usual
- 🔴 Red — errors or failures
- ⚪ Gray — not turned on for your organization, or no data yet
Next to each dot is a strip of bars showing the last several days of history — hourly detail for the last day, then daily summaries going back about a week — so a brief blip doesn't look the same as a sustained outage.
Gray isn't a problem
A gray bar just means that particular service isn't switched on for your organization. It's never checked, so it never shows as down.
Asking Michael instead¶
You can also just ask your admin agent, Michael — "is anything degraded for us right now?" gets you the same information in conversation, scoped to your organization only.